Privacy Policy
Last updated: 20 August 2026
Love Outdoors CIC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.loveoutdoors.org.uk, contact us, subscribe to our newsletter or submit information for inclusion on our website.
1. Who we are
Love Outdoors CIC is a Community Interest Company registered in England and Wales.
Company name: Love Outdoors CIC
Company number: 13397746
Registered office: The New Studio, Wintershill Farm, Wintershill, Durley, Hampshire, SO32 2AH, United Kingdom
Email: hello@loveoutdoors.org.uk
Website: www.loveoutdoors.org.uk
For the purposes of UK data protection law, Love Outdoors CIC is the data controller for personal information covered by this Privacy Policy.
2. Information we may collect
The personal information we collect depends on how you use our website.
When you contact us
If you contact us through a website form or by email, we may collect information such as:
your name;
your email address;
information contained in your message; and
any other information you choose to provide.
Our website forms are provided using Elementor.
When you subscribe to our newsletter
If you choose to join our mailing list, we may collect your:
name; and
email address.
Our mailing list and email communications are managed using Mailchimp.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
When you submit a space, activity or other listing
Love Outdoors allows members of the public and organisations to submit information for potential inclusion on the website.
When you make a submission, we may collect:
your name;
your email address;
details about the organisation, activity, event or outdoor space you are submitting;
contact information you choose to include;
photographs or other content you submit; and
any other information you voluntarily provide.
Information intended to form part of a public listing may be published on the Love Outdoors website.
Please do not submit another person’s private personal information unless you have permission to do so.
Information collected when you use our website
We may also collect limited technical information about use of our website, such as:
IP address;
browser and device information;
cookie information; and
information necessary for the security and operation of the website.
Our use of non-essential cookies is controlled through our Termly cookie consent system.
3. How we use your information
We may use personal information to:
respond to enquiries;
communicate with you;
manage newsletter subscriptions;
send newsletters where you have consented to receive them;
review and manage submitted listings and content;
publish information that has been submitted for public inclusion on Love Outdoors;
operate, maintain and improve the website;
keep the website secure and prevent misuse;
comply with legal and regulatory obligations; and
establish, exercise or defend legal rights where necessary.
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending upon the circumstances, we may rely upon:
Consent – for example, when you choose to subscribe to our newsletter or consent to non-essential cookies.
Legitimate interests – where processing is reasonably necessary for operating Love Outdoors, responding to enquiries, managing submissions, maintaining the website and carrying out the activities of the CIC, provided those interests are not overridden by your rights and interests.
Legal obligation – where we need to process information to comply with a legal or regulatory requirement.
Where we rely on consent, you can withdraw that consent at any time.
5. Newsletter and Mailchimp
We use Mailchimp to manage our mailing list and send newsletter communications.
If you subscribe to our newsletter, information such as your name and email address may therefore be processed by Mailchimp on our behalf.
Mailchimp may process information using systems located outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards are required under applicable data protection law.
You can unsubscribe from our newsletter at any time by clicking the unsubscribe link contained in an email from us.
6. Google Maps
Love Outdoors uses Google Maps to provide mapping and location functionality.
When you interact with Google Maps features, Google may receive information including technical information about your device and IP address.
Google’s processing of information is governed by its own privacy terms and policies.
Where Google Maps functionality involves non-essential cookies or similar technologies, these should be controlled through our cookie consent system where required.
7. Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to operate. Other cookies or technologies may require your consent.
We use Termly to provide our cookie consent banner and preference controls.
When you first visit the website, you can accept or decline non-essential cookies or select your preferences. You can also change your cookie preferences later.
For further information about the cookies used on this website, please see our Cookie Policy.
8. Sharing your personal information
We do not sell your personal information.
We may share or make information available to third-party service providers where this is reasonably necessary to operate Love Outdoors and its website. These may include providers of:
website hosting and technical services;
email and newsletter services, including Mailchimp;
website forms;
mapping services, including Google Maps;
cookie consent and compliance services, including Termly; and
other professional or technical services where required.
We may also disclose information where required by law or where necessary to protect our legal rights.
9. International transfers
Some organisations that provide services to us may process information outside the United Kingdom.
Where personal information is transferred to a country that is not covered by UK adequacy regulations, we will rely on an appropriate lawful transfer mechanism where required, such as approved contractual safeguards.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting or reporting requirements.
For example:
enquiry information may be retained while we deal with the enquiry and for a reasonable period afterwards;
newsletter information may be retained while you remain subscribed, subject to appropriate suppression records where necessary after you unsubscribe; and
information connected with website listings may be retained while the listing remains relevant and for a reasonable period afterwards.
We may retain information for longer where necessary to comply with a legal obligation or to establish, exercise or defend legal claims.
11. Keeping your information secure
We take reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure.
12. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
ask us for a copy of personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase your personal information in certain circumstances;
ask us to restrict how we use your information in certain circumstances;
object to certain processing;
receive certain information in a portable format where applicable; and
withdraw consent where we rely on consent to process your information.
These rights do not apply in every circumstance.
To exercise your rights, contact us at hello@loveoutdoors.org.uk.
We may need to verify your identity before responding to a request.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).
Information about making a complaint is available from the ICO at ico.org.uk.
14. Children’s information
Love Outdoors is not intended to collect personal information directly from children through user accounts or online purchasing.
If information relating to a child is submitted to us, it should only be provided by someone who has appropriate authority or permission to do so.
If you believe personal information relating to a child has been provided to us inappropriately, please contact us.
15. Links to other websites
Love Outdoors contains links to websites and services operated by other organisations.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations when you visit their websites.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, third-party providers or legal requirements.
The date at the top of this page will show when the policy was most recently updated.
17. Contact us
If you have questions about this Privacy Policy or how Love Outdoors CIC handles personal information, please contact:
Love Outdoors CIC
The New Studio
Wintershill Farm
Wintershill
Durley
Hampshire
SO32 2AH
United Kingdom
Email: hello@loveoutdoors.org.uk